Corporate Operations & Client Supervisor at The Courtyard Playhouse
Role Purpose
The Corporate Operations & Client Supervisor supports the day-to-day running of the Corporate Academy in the UAE. This is a hands-on role focused on client coordination, supporting sales activity, overseeing programme delivery, and helping ensure a consistent and professional client experience.
The role works closely with senior leadership and the wider team to support smooth operations, delivery quality, and client relationships on the ground in Dubai.
Key Responsibilities
Client Support & Coordination
- Act as a main point of contact for UAE-based corporate clients
- Support ongoing client relationships and repeat bookings
- Attend and support client meetings, briefings, and debriefs
- Ensure clients receive clear communication and a smooth experience
Sales & Booking Support
- Respond to inbound enquiries and support new client conversations
- Assist with discovery meetings and needs analysis
- Support proposal preparation and follow-ups
- Help progress bookings from enquiry to confirmation
- Support outbound business development activity when required
Programme Delivery & Quality Support
- Support the delivery of Corporate Academy programmes in the UAE
- Coordinate facilitators, role play actors, and delivery logistics
- Be present on-site during programmes where required
- Support consistency of brand, experience, and delivery standards
- Assist with post-programme feedback and follow-up
Team & Operations Support
- Support day-to-day coordination of the Corporate Academy delivery team
- Assist with scheduling and operational readiness
- Act as a first point of contact for basic delivery or client queries
- Escalate issues to senior leadership when appropriate
Administration & Reporting
- Work closely with the Corporate Administrator & Coordinator
- Help maintain accurate client and booking records
- Support CRM updates and basic reporting
- Assist with tracking bookings and pipeline information
Performance Indicators
- Client satisfaction and repeat bookings
- Well-organised and timely programme delivery
- Responsiveness to client enquiries
- Accuracy of coordination and reporting
- Contribution to a positive, professional team environment
Required Profile
- Experience in client-facing roles such as operations, coordination, sales support, hospitality, retail, training, or professional services
- Comfortable communicating with clients and internal teams
- Organised, reliable, pro-active and detail-oriented
- Calm and professional under pressure
- Willingness to learn and take responsibility over time
- Comfortable working in a creative and people-focused environment
Culture & Values Fit
- Practical and hands-on
- Client-focused and service-minded
- Reliable and accountable
- Open to feedback and learning
- Comfortable working in a small, growing business
About the Role
This role is suited to someone who enjoys being involved in both client-facing and operational work, and who is looking to build experience within a creative, training-focused business. The role offers exposure to corporate clients, programme delivery, and business operations, with support and guidance from senior leadership.
Apply now
Quick look
About the company
The Courtyard Playhouse is more than just a theatre. It’s more than just a training centre. The Playhouse is an idea born out of a passion for improv, for creative expression and a desire to create a space where a community of theatre-lovers and practitioners can thrive. It is a home for the performing arts. Founded by Kemsley Dickinson and Tiffany Schultz in 2013, the Playhouse has grown and developed into a multi-faceted organisation boasting a Theatre Academy, a Corporate Academy, weekly improv nights, National Theatre Live, children’s theatre and more… whilst still remaining a community at it’s heart. Nestled in Al Quoz, the creative heart of Dubai, among galleries and cafe’s, our facilities include state of the art equipment, a 60 seat auditorium, a 30 seat studio theatre and a rehearsal room. The Courtyard Playhouse Performing Arts Training Center is the first and only dedicated improv’ theatre and KHDA licensed training centre in the UAE. It is home to Theatresports Middle East, affiliated with the International Theatresports Institute. We pride ourselves on our authenticity, warmth and friendliness. Our talented team of instructors, performers, volunteers and everyone behind the scenes who make the magic happen, are ready to welcome YOU to the biggest hearted small theatre in the world! Learn more