The Courtyard Playhouse

Introduction

If you love welcoming people, keeping things organised, and turning enquiries into happy guests, this role is for you. You’ll be the first point of contact and the calm centre of the venue—helping every class and workshop start smoothly. Your work directly supports our mission to spread joy and make a real difference in people’s lives through theatre and community.

Perks of working at The Courtyard Playhouse

• Wellness programme with team sports and outdoor activities
• Free theatre workshops
• Regular team and company socials in a young, vibrant workplace
• A creative atmosphere where your ideas are encouraged
• Real ownership of your work in a small, family-run team
• Be part of a genuine community—built around joy, not just transactions
• Relocation support: not provided

A week in the life of our FOH Coordinator

You’ll welcome walk-ins, run venue tours, and help guests choose the right class or workshop—so more people find their place here. You’ll manage WhatsApp, phone, email, and walk-in enquiries, keeping responses clear and timely while tracking leads and follow-ups. You’ll coordinate arrivals and check-ins for kids and adults, keeping sessions on time and the front-of-house consistently guest-ready. You’ll process payments and complete daily cash-up with accurate records that keep operations running smoothly. Between busy moments, you’ll capture simple photos/videos when needed and stay connected through weekly team meetings, socials, and wellness activities.

What you’ll do

• Create a welcoming guest experience: You will greet visitors, coordinate class arrivals and check-ins, and keep the lobby/front desk consistently clean and guest-ready.
• Turn interest into bookings: You will handle enquiries across WhatsApp, phone, email, social media, and walk-ins—guiding people to the right offering and recording leads with clear next steps.
• Keep payments and records accurate: You will process cash and card payments on the POS, issue receipts, and support reliable daily cash-up and record keeping.
• Keep daily operations running smoothly: You will support opening/closing routines, communicate updates with instructors and Management, and help sessions start on time with minimal disruption.
• Support our brand in real moments: You will capture basic photos/videos (with consent where required) to share timely updates and support community engagement.

Your experience and skills

• Front-of-house hosting in a busy venue (2+ years): You can run venue tours independently and coordinate arrivals/latecomers so classes start on time with minimal disruption.
• Multi-channel communication: You can prioritise and respond across WhatsApp/phone/email, asking clarifying questions to recommend the right class and reduce back-and-forth.
• Lead tracking and follow-up: You consistently update lead statuses and next actions, and follow up within agreed timeframes while documenting outcomes.
• POS payments and daily cash handling: You reconcile cash drawer and POS totals during daily cash-up and keep an orderly record of transactions, refunds, and exceptions.
• Venue standards + basic content capture: You maintain an on-brand, tidy FOH presentation and capture clear photos/videos when needed, checking consent requirements before filming or photographing guests.

Call to action

Apply if you want a hands-on role where your care, organisation, and communication help people feel welcome from the moment they arrive. This is a chance to grow your operational skills, build confidence in guest hosting and conversions, and be part of a creative community that brings real joy to everyday life.