Terms and conditions

Last updated: 16 September 2026

These terms govern use of Workcraft, an AI-assisted hiring platform operated by WUQLA SOFTWARE CO. L.L.C, a company incorporated in Dubai, United Arab Emirates ("Workcraft", "we", "us"). By creating an account or using the service you agree to them on behalf of yourself and the organization you represent.

If you are a job candidate, these terms do not apply to you. Our privacy policy explains how your data is handled.

1. Accounts

You must be at least 18 and authorized to act for the organization you sign up for.
Each person uses their own account. You are responsible for everything done through your account and through any API key your organization creates, so keep credentials safe and revoke keys you no longer need.
Organization admins can invite and remove members and manage billing. You are responsible for who you invite.
Tell us promptly at hi@workcraft.ai if you believe an account or key has been compromised.

2. The service

Workcraft lets organizations publish job postings, collect applications, have an AI system extract and score candidate resumes against role requirements, schedule interviews, and record feedback.

We may change or discontinue features. If a change materially reduces the service you paid for, we will tell you in advance and refund unused credits on request.

3. Credits and payment

Workcraft is pay as you go. You buy credits, and one credit is used each time the AI system analyzes an applicant. Your first job posting and the first five applicants are free.
Credits are purchased through Stripe. Prices are shown before you pay and exclude any applicable tax.
Credits do not expire, are tied to your organization, and cannot be transferred.
If you close a role, applications received while it is closed are not analyzed and do not use credits.
Refunds are not automatic. If you believe you were charged in error or have unused credits you no longer need, write to hi@workcraft.ai and we will review the request and issue any refund through Stripe.
Enterprise plans are governed by a separate written agreement where one exists.

4. Your content

You own the content you put into Workcraft: job postings, company information, and the candidate data you collect. We claim no ownership of it.
You grant us a licence to store, process and display that content only as needed to provide the service to you and as described in the privacy policy.
We do not use your content, or candidate resumes, to train AI models, and our AI providers are contractually prohibited from doing so.
Workcraft, its software, and any AI-generated text we provide as suggestions remain ours or our licensors'. You may use generated text in your own job postings freely.

5. AI assistance and hiring decisions

The AI system produces extracted profiles, scores and suggested text. These are aids to your judgement, not advice, and they can be wrong.
You make every hiring decision. Workcraft does not reject, shortlist or hire anyone. You agree not to reject a candidate solely on the basis of an automated score without human review.
You are responsible for complying with the employment, equal opportunity and data protection laws that apply to you, including any obligations to tell candidates how automated tools are used in your process.

6. Candidate data

For candidate data, you are the data controller and Workcraft is your processor. The Data Processing Agreement in section 12 forms part of these terms.
When you upload resumes yourself rather than receiving them through a job page, you confirm that you have the right to process those resumes and to have Workcraft contact those people on your behalf. Workcraft emails each such candidate to tell them their resume was added and how to view or delete their data.
When you share a candidate shortlist by email with people outside Workcraft, you are responsible for that disclosure and for the recipients' handling of it.
You will respond to candidates' requests to access or delete their data, and we will help you do so. Where a candidate contacts us directly, we may act on the request and inform you.

7. Acceptable use

You will not:

Upload data you do not have the right to process, or use the service to screen candidates on characteristics protected by law.
Scrape, crawl, or bulk-export the service, or access it by any means other than the app and documented API.
Resell access, share accounts, or let third parties use your API keys.
Interfere with the service, probe its security, or upload malicious files.
Use the service to send unsolicited messages to candidates beyond what the hiring process reasonably requires.

We may suspend or limit accounts that breach this section, and will tell you why where we lawfully can.

8. Third-party services

The service relies on providers listed in the privacy policy, and lets you connect Google or Microsoft calendars. Those connections are governed by the providers' own terms. You can disconnect a calendar at any time from your settings.

9. Termination

You can stop using the service at any time. To close an account or delete an organization, write to hi@workcraft.ai. We will delete your organization's data, including candidate data and resumes, within 30 days, except records we must keep for tax or legal reasons.
We may suspend or terminate accounts for non-payment, breach of these terms, or where required by law. We will give notice where practical.
Unused credits are refunded on termination unless the termination is for your breach.

10. Warranties and liability

The service is provided as is. We do not warrant that it is error-free or uninterrupted, or that AI outputs are accurate or complete.
To the extent the law allows, our total liability to you for any claim arising from the service is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect or consequential loss, lost profits, or hiring decisions you make.
Nothing in these terms limits liability that cannot be limited by law.
You will indemnify us against claims arising from your hiring decisions, your breach of section 6 or 7, or content you upload without the right to do so.

11. General

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and disputes will be brought in the courts of Dubai.
We may update these terms. We will post changes here and, for material changes, email account holders at least 14 days before they take effect. Continued use after that date is acceptance.
If any part of these terms is unenforceable, the rest remains in effect.
These terms, the privacy policy, and any enterprise agreement are the whole agreement between us about the service.
Questions: hi@workcraft.ai.

12. Data Processing Agreement

This section applies where you are subject to the GDPR, the UK GDPR, or similar law, and sets out how Workcraft processes personal data on your behalf.

Roles. You are the controller of candidate data and of personal data about your own staff that you put into the service. Workcraft is the processor.

Subject matter and duration. Processing of candidate and user personal data to provide the recruiting service described in these terms, for as long as you hold an account.

Nature and purpose. Storing resumes and applications, extracting structured profiles and scores using AI, scheduling interviews, recording feedback, and sending related email, as instructed by you through your use of the service.

Categories of data and data subjects. Job candidates: name, contact details, resume contents, screening answers, AI-generated profiles and scores, interview and feedback records. Your staff: name, email, role, calendar connection.

Our obligations. We will:

Process personal data only on your documented instructions, which include these terms and your use of the service, unless the law requires otherwise.
Ensure people authorized to process the data are bound by confidentiality.
Apply the security measures described in the privacy policy.
Engage sub-processors only under a written agreement imposing equivalent obligations. The current list is in the privacy policy. We will give you at least 30 days' notice by email before adding one, and you may object on reasonable data protection grounds; if we cannot resolve the objection you may terminate and receive a refund of unused credits.
Help you respond to data subject requests and, taking into account the nature of the processing, help you meet your obligations on security, breach notification, and impact assessments.
Notify you without undue delay after becoming aware of a personal data breach affecting your data.
Delete your personal data on termination as described in section 9, unless the law requires us to keep it.
Make available the information needed to demonstrate compliance, and allow audits by you or an auditor you appoint, on reasonable notice, no more than once a year unless required by a regulator.

International transfers. Data is stored in Germany. Where sub-processors or Workcraft staff access it from outside the EEA, transfers rely on the European Commission's Standard Contractual Clauses or an adequacy mechanism, as described in the privacy policy. On request we will provide the executed clauses.

Your obligations. You warrant that you have a lawful basis for the processing you instruct, that you have provided candidates with the information required by law, and that your instructions will not put Workcraft in breach of data protection law.

Liability. Liability under this section is subject to section 10.